Mivrelle™ · Garden living
Return & Refund Policy
Our 180-day return approach for eligible Mivrelle™ garden products.
Last updated: September 19, 2026
Return window
Eligible Mivrelle™ products may be returned within 180 days after delivery. This period is designed to give customers time to inspect an item, consider its fit for their space, and contact us if a return is needed.
Starting a return request
Email service@mivrelle.com before sending anything back. Include the order number, item name, and reason for return. For damage, incorrect items, or missing parts, add clear photos of the item, packaging, and shipping label where possible.
Standard return eligibility
Items should be returned in a condition consistent with reasonable inspection and handling. Where practical, include original components, manuals, accessories, and packaging. Products that are materially altered, intentionally damaged, missing essential parts, or used beyond ordinary evaluation may not be eligible for a full refund.
Return destination
Do not send a return to a manufacturer, a web address, or the address on a shipping label unless Mivrelle™ specifically directs you to do so. Authorized return instructions ensure the parcel can be identified and processed correctly.
Items not eligible for preference-based return
Where permitted by law, items returned outside the stated period, products that have been materially misused, altered, damaged after delivery, or returned without essential components may be excluded. Clearly designated final-sale items may also be excluded. Mandatory consumer rights are not limited.
Damaged, defective, incorrect, or incomplete orders
Contact us as soon as reasonably possible if an order has an issue. We may offer a replacement, replacement parts, an authorized return, or a refund depending on the product, stock availability, and facts of the request. Do not use an item that appears unsafe.
Return shipping costs
For eligible authorized returns, Mivrelle™ provides a prepaid return method or an appropriate approved reimbursement. Do not purchase or use a return method without authorization if you expect reimbursement, because we may need to select a specific route or carrier.
Inspection and refund timing
After an authorized return arrives and is inspected, we will notify you of the outcome. Approved refunds are generally processed by us within 5–10 business days. A bank or payment provider may require additional time to make the credit visible.
Refund method
Refunds are normally issued to the original payment method where possible. We cannot usually redirect a refund to a different card, account, or individual. Treatment of original shipping, taxes, duties, promotional items, and third-party charges depends on the order, reason for return, and applicable law.
Exchanges and replacements
Direct exchanges are not guaranteed because inventory can change. We may be able to provide a replacement or help with a return-and-reorder route. A replacement may require return of the original item, photos, or address confirmation.
Order cancellation
Contact us immediately if you wish to cancel. We will try to assist before fulfillment begins, but cannot guarantee cancellation once processing or shipment has started. If cancellation is no longer possible, the order may still be eligible for return after delivery.
Garden products and safe handling
Before returning a garden item, remove soil, water, debris, or other use-related material where safe and reasonable to do so. Package components securely. Do not return any item that could create a safety risk in transit without contacting us for guidance.
Return and refund support
For help with a return or refund, email service@mivrelle.com and include the order number. We will explain the appropriate steps for the specific item and order.