Mivrelle™ · Garden living
Shipping Policy
How Mivrelle™ processes, dispatches, tracks, and supports garden-product deliveries.
Last updated: September 19, 2026
Order processing
Orders are prepared after payment authorization and order review. Processing can include inventory allocation, address review, packing, and carrier handoff. Processing time is separate from transit time and can vary with product availability, order volume, holidays, and operational conditions.
Estimated delivery time
Any estimated delivery time is an estimate, not a guarantee. Weather, carrier capacity, holidays, customs, remote destination service, address accuracy, and other conditions can affect transit. We cannot control carrier networks but will provide reasonable support when an issue is reported.
Shipping costs
Available delivery methods and charges appear at checkout. Where offered, VIP Fast Shipping White-Glove Express™ is $10.00 and free on orders over $50.00; Standard Shipping SafeHaven Delivery is $5.00 and free on orders over $39.95. Eligibility is determined by the checkout calculation and selected method.
Shipping confirmation and tracking
When tracking is available, we send it after dispatch. Carrier updates can take time to appear and may not show every transit event. Keep your confirmation email and tracking reference until delivery is complete.
Shipping address
Provide a complete, deliverable address and review it before payment. We cannot guarantee carrier handling instructions, signature service, or unattended delivery unless the checkout specifically confirms those services.
Address changes
Contact us immediately if you need to correct an address. We will make reasonable efforts before shipment, but cannot guarantee a change after fulfillment begins or a parcel is transferred to the carrier.
Possible shipping delays
Transit can be affected by severe weather, public holidays, border procedures, carrier disruptions, high volume, local delivery conditions, or events outside our reasonable control. A delay does not necessarily mean a parcel is lost.
Delivered but not located
If tracking shows delivered but you cannot find the parcel, check usual delivery locations, household members, neighbors, building management, and the carrier first. Then contact us with the order number and tracking details.
Lost packages
If tracking has not moved for an unusual period or a carrier confirms a loss, contact us. We will review available tracking and order information and explain the reasonable next step, which may involve a carrier inquiry, replacement, refund, or other solution.
Damaged packages
If packaging or products arrive damaged, take clear photos before discarding the outer carton or packing material. Contact us promptly and do not use a product that seems unsafe. We will assess appropriate options based on the issue.
Multiple packages
Some orders may ship in more than one parcel because of size, product type, or fulfillment arrangements. Packages can arrive at different times and may have separate tracking references.
International orders
International deliveries can be affected by customs, local restrictions, and destination-country procedures. Taxes, duties, import fees, and local charges are handled as shown at checkout where applicable. Customers are responsible for destination charges not collected at checkout unless law requires otherwise.
Protective packaging
Garden products are packaged to support safe transit. Packaging materials can differ by product size, components, and carrier requirements. Please open parcels carefully and retain relevant materials until you have checked the order.
Failed or refused delivery
A parcel returned because of refusal, an incomplete address, non-collection, or delivery failure may require review before reshipment or refund. Original shipping charges and repeat-delivery costs may be treated differently where permitted by law and the circumstances are customer-caused.
Order and shipping support
For shipping assistance, email service@mivrelle.com with the order number, delivery postal code, and a concise description of the issue.