Mivrelle™ · Garden living
Contact Us
Need help with an order, product, delivery, return, or payment question? The Mivrelle™ customer-care team is ready to assist.
Last updated: September 19, 2026
The best way to reach us
Email service@mivrelle.com with a clear description of your question. Include your order number and the email used at checkout for order-related requests. A single detailed message helps us find the correct record and respond more efficiently.
Product questions
If you are choosing between garden products, tell us what you are trying to accomplish and include product links when possible. We can help clarify listed features, dimensions, materials, or intended use. We cannot diagnose plant health or replace professional horticultural, landscape, engineering, or safety advice.
Orders and changes
Contact us as soon as possible if you need to correct an address, request cancellation, or ask about an order. We will try to help before fulfillment begins, but cannot guarantee changes after an order enters processing or is transferred to a carrier.
Shipping and tracking
For delivery questions, send the order number, destination postal code, and current tracking status. If a package is visibly damaged, incomplete, or appears lost, photographs of the parcel, shipping label, and item are useful for our review.
Returns and refunds
Please contact us before sending an item back. Our 180-day return policy for eligible items is designed to provide a prepaid return option or suitable approved reimbursement. Starting with customer care ensures you receive the correct return instructions.
Payment questions
For a payment concern, include the order number if available and the email used at checkout. Never send card numbers, security codes, passwords, or banking credentials by email. We can review available order information and direct you to your payment provider where necessary.
Damaged or incorrect items
If an item is damaged, defective, incomplete, or different from the order, contact us as soon as reasonably possible and keep the packaging until review. Do not use a product that appears unsafe. Clear photos help us determine whether a replacement, return, parts solution, or refund is appropriate.
Who owns and operates Mivrelle™
Mivrelle™ is owned and operated by Shenzhen Hongtou Network Technology Co., Ltd. It is responsible for operating the Mivrelle™ store and customer-service activities. Owner / Representative: Zheng Yu.